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Terms and Conditions

1.1. Welcome to the DZ Dumpling Club!

These Terms and Conditions ("Terms") govern your participation in our loyalty program. By enrolling in or using the DZ Dumpling Club, you agree to comply with these Terms. Please read them carefully.

1.2. Program Restrictions. The DZ Dumpling Club is intended for personal use only and is limited to one account per individual who is at least 16 years old and maintains a valid phone number and email address. Employees of Dough Zone are not allowed to join or participate. An account can be refused or terminated at Dough Zone’s discretion.

1.3. Acceptance of Terms: By joining the DZ Dumpling Club, you acknowledge that you have read, understand, and accept these Terms, including any future updates. Regularly review these Terms as they may change. Continued participation constitutes acceptance of updated Terms. The program is void where prohibited by law.

1.4. Program Availability: The DZ Dumpling Club is valid only at participating Dough Zone locations in the United States.

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2. Program Enrollment

2.1. Enrollment Methods: You can enroll in the DZ Dumpling Club through 2 methods.

2.1.1 In-store through a server.

  • During a visit to a Dough Zone restaurant, follow prompts during checkout with your server. They can help you sign up.

  • Toast will text you a prompt to view your loyalty account. Click the link and add your birthdate and other information to your profile in order to receive the birthday bonus.

2.1.2. Sign yourself up in-store.​

  • By scanning the loyalty program QR code provided at Dough Zone restaurants on the table tents.

  • Sign up using your email or your phone number.

  • Toast will text you a prompt to view your loyalty account. Click the link and add your birthdate and other information to your profile in order to receive the birthday bonus.

2.2. Required Information: Enrollment requires providing your phone number or email initially. Once this 1st step is done, click the link where it says “view your loyalty account” to add your first name, last name, phone number, birthdate, and email address. Without this information, you will not be able to use the birthday bonus.

2.3. Identity Disputes: In case of disputes regarding membership identity, the authorized account holder of the phone number used during enrollment will be considered the rightful member.

 

3. Program Mechanics and Benefits

3.1. Earning Points: Points are earned through qualifying purchases at Dough Zone restaurants or by engaging in specific program actions. Purchases made through third-party online ordering or delivery platforms are not eligible for the DZ Dumpling Club and will not be included in the accumulation of any points or benefits. Members must provide their digital member card or phone number at the time of purchase to earn points.

3.2. Redemption of Points: 1 point is equal to $1 dollar spent. Points can be redeemed for rewards as follows:

  • Free Dumplings: Earn 100 points to receive one free dumpling or any entrée item. Free items can be redeemed on your next visit after reaching 100 points.

  • Points have no cash value and cannot be exchanged for cash, other products, or services.

3.3. Points Expiration: Accumulated points currently have no expiration date. We can modify or terminate the Program, its benefits, or related terms without prior notice.

3.4. Additional Perks:

  • Birthday Bonus: Receive $10 off your bill with purchase of another entree during your birthday month. Valid from the first day to the last day of the month.

    • You must finish adding your birthdate to your profile in order to have the Birthday Bonus show up in your account.​

  • Sign-on Bonus: Get 50 points upon enrollment.

  • Double Dumpling Tuesday: Earn 2x points on purchases every Tuesday.

3.5. Restrictions:

  • Accounts, rewards, benefits, and points cannot be shared, sold, or transferred.

  • Only one account per transaction may accrue points.

  • Program rewards are non-transferable, have no cash value, and cannot be sold, bartered, or exchanged.

  • Only one reward may be used on each visit.

3.6. Lost Rewards: Dough Zone is not responsible for lost or fraudulently redeemed points or rewards.

3.7. Claims: Members must notify us within 30 days of any uncredited purchase or activity. Contact us via the "Contact Us" page or email service@doughzoneusa.com with relevant details.

 

4. Marketing Communications

4.1. Communications: By enrolling, you agree to receive Program-related and marketing communications. You may opt out of marketing communications at any time, but essential Program communications will continue.

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5. Termination and Modification

5.1. Program Changes: Dough Zone reserves the right to modify or terminate the Program, its benefits, or these Terms at any time without notice.

5.2. Membership Termination: We may suspend or terminate your membership for any reason, including suspected abuse, fraud, misrepresentation, or failure to comply with these Terms. Upon termination, all rewards, points, and benefits will be forfeited.

5.3. Membership Cancellation: You may cancel your membership at any time by contacting us through the "Contact Us" page or emailing service@doughzoneusa.com. Cancellation will result in the forfeiture of all points and rewards.

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6. Employee Restrictions

6.1. Employee Participation: Employees of Dough Zone are strictly prohibited from enrolling in the DZ Dumpling Club or using points from any member account. Unauthorized use of points or participation in the Program by employees will result in disciplinary action, up to and including termination of employment.

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7. Liability

7.1. Limitation of Liability: Dough Zone and its affiliates are not liable for any indirect, special, punitive, or consequential damages arising from participation in the Program.

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8. Privacy

8.1. Use of Personal Information: Personal information collected for the Program will be used in accordance with our privacy policy to provide services, prevent fraud, and comply with applicable laws.

By participating in the DZ Dumpling Club, you agree to these Terms. If you have any questions or concerns, please contact us at service@doughzoneusa.com.

Thank you for being a valued member of the DZ Dumpling Club!

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